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      Items may be returned within 14 days of purchase or receipt of delivery. Items may only be returned with a valid proof of purchase (online order confirmation, receipt or gift receipt), must be unused and accompanied by the original packaging. Items may be exchanged another product or for a credit note to the same value (less postage if applicable). 

      Should you wish to return and exchange an item please follow these steps: 

      1. Return your item/s to one of our stores with a valid proof or purchase and its original packaging. 
      2. If you’re not able to reach one of our stores, please contact us via email within 7 days of receipt. 

      Please ensure your item/s are well packaged and sent via a trackable service as we cannot accept responsibility for any items damaged or lost in transit.  

      Incorrect, Damaged or Faulty Items 

      • If you believe you have received an incorrect or damaged item or you believe and item to be faulty please contact us within 7 days of purchase or purchase. 
      • Sorry Thanks I Love You will assess the damaged or faulty item and provide a replacement, where possible or a credit note. 
      • Refunds may only be given if deemed faulty by the supplier/manufacturer of the item. 
      • Sorry Thanks I Love You only offers exchanges and refunds on products at its absolute discretion.