T&C

Sorry Thanks I Love You Terms and Conditions

This agreement is a contract between the customer (you) and Sorry Thanks I Love You Pty Ltd ABN 96 160 613 892, 2/13 Manion Ave Rose Bay, Sydney Australia 2029. These terms and conditions (Terms and Conditions) as amended from time to time, apply to the ordering, purchase, fulfilment and delivery of goods from www.sorrythanksiloveyou.com (the website).

Please read these Terms and Conditions before using our service and website. If you do not understand these Terms and Conditions or you need more assistance you can always contact our team as set out in the contact page of the website between 8am - 6pm AEST Monday to Friday (excluding public holidays) on 02 9045 3241, or email orders@sorrythanksiloveyou.com

AGREEMENT AS TO TERMS AND CONDITIONS

By placing an order you agree to be bound by these Terms and Conditions. Each order you place will represent a separate and binding agreement between you and Sorry Thanks I Love You.

These Terms and Conditions are subject to change from time to time without notice and Sorry Thanks I Love You reserves the right to change the Terms and Conditions at any time without notice. Each order will be governed by the Terms and Conditions in force upon the date of the transaction.

CAPACITY TO CONTRACT

  • Orders can only be placed with Sorry Thanks I Love You by persons with capacity to contract and who have established an account with Sorry Thanks I Love You, through this website.
  • By registering as an account holder, and placing an order for the supply of products, through this website, you represent and warrant that you are at least 18 years of age.
  • You agree to provide accurate and complete information about yourself as requested in any order or account registration form. You further agree that if Sorry Thanks I Love You reasonably suspects that any information provided by you is inaccurate or incorrect, Sorry Thanks I Love You may suspend or terminate your account.


NON-COMMERCIAL USE

  • This website is designed to provide general information about Sorry Thanks I Love You and its products, and to offer the opportunity for users to purchase those products. The website is for personal, non-commercial use only.
  • You may not make any modifications, copy, distribute, transmit display, perform, reproduce, publish commercially exploit any content displayed on, or embedded in, this website.


PRICING

In respect of any order made by you, we will charge you, and you agree to pay, the purchase price and the delivery fee. You authorise Sorry Thanks I Love You to charge all fees incurred by you, in relation to your order, to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay Sorry Thanks I Love You all amounts due on demand.

  • All prices displayed on the website or quoted by an authorised representative of Sorry Thanks I Love You are in Australian Dollars and are inclusive of GST.
  • Sorry Thanks I Love You endeavours to ensure all product information and pricing is correct.  If a mistake has been made we reserve the right to amend it. 
  • Full payment for products must be made at the time of purchase, unless otherwise agreed between you and Sorry Thanks I Love You. Sorry Thanks I Love You is under no obligation to procure delivery of any products until payment for those products has been received.
  • Sorry Thanks I Love You will use reasonable endeavours to ensure that it holds sufficient stocks necessary to satisfy orders, but you acknowledge and agree that Sorry Thanks I Love You does not guarantee that it will have stocks, or sufficient stocks, to satisfy all orders. In the event of the requested products being unavailable, Sorry Thanks I Love You will offer a similar alternative or provide you with store credit for the value of the item. To the extent permitted by law, cash refunds will not be given.
  • Sorry Thanks I Love You accepts payment by way of Visa, Mastercard.

PAYMENT

  • Sorry Thanks I Love You accepts payment by way of Visa, MasterCard, American Express, PayPal and Zip Pay. 


ORDERS

  • All orders placed are an offer of purchase and are subject to acceptance by Sorry Thanks I Love You. Sorry Thanks I Love You reserves its absolute right to refuse an offer for any reason.
  • Orders can be made online 7 days a week, 24 hours a day.

PURCHASE AND SALE OF ALCOHOL

‘It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.’

  • All alcoholic products offered for sale by Sorry Thanks I Love You are NOT available to persons under the age of 18 years. Under NSW legislation, gifts containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age.
  • Sorry Thanks I Love You supports the Responsible Service of Alcohol.
  • Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
  • Alcohol quantities are limited to 1.5 litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.
  • Purchaser Representation: By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.
  • Delivery: Upon delivery of Sorry Thanks I Love You products, the recipient may be required to provide a valid ID for proof of age and sign for the goods.

DELIVERY

  • Sorry Thanks I Love You endeavours to process and dispatch orders within 48 hours of receipt.  Should there be in any delay in doing so we will contact you wherever possible. 

  • Sorry Thanks I Love You delivers within Australia to all major capital cities and towns as well as international destinations.

  • Orders are sent via Australia Post’s registered eParcel; Standard, Express or Pack n’ Track International services.

  • Perishable goods are delivered by courier.  

  • Domestic customers may select to collect their order from one of our stores. Upon collection, you may be asked for your order confirmation or a valid photo ID.  

  • A non-refundable flat rate delivery fee of AUD $5.00 standard post, AUD $15.95 express post or AUD $15.00 international post is charged to you for each order

  • As a guide, domestic orders are generally delivered within 2-6 business days but express delivery may be requested by the Purchaser at the Purchaser's expense. Express delivery aims to deliver goods on the next business day if being delivered between metropolitan areas.  For more information about Australia Post delivery times please visit the Australia Post website

  • The estimated time of delivery will depend on the delivery service selected, where the order is being delivered to and the volume of the order. Sorry Thanks I Love You is not and will not be liable for any orders that are not delivered by the estimated time as defined by Australia Post. 

  • Whilst Sorry Thanks I Love You shall use all reasonable endeavours to meet the delivery date on the nominated day, you agree that Sorry Thanks I Love You is not and will not be liable for any loss or damage, howsoever it arises, if the products are not delivered by the estimated time for delivery.
  • You, or your authorised representative, must be available to collect the product at the estimated time for delivery and location. If you are not available at the delivery time and location, Sorry Thanks I Love You reserves the right to charge an additional delivery fee.  You may provide authority to leave orders in a safe and accessible location of your choice, however, Sorry Thanks I Love You is not and will not be liable for any loss or damage, however it arises
  • It is your responsibility to ensure correct delivery address details are provided to Sorry Thanks I Love You. Where delivery is made to an incorrect address, an additional delivery fee of A$9.95. will be charged to you for re-delivery to the correct address.
  • Deliveries will be made only on a Business Day.


TITLE AND RISK

Title and risk to the products offered for sale, and purchased by you, will pass to you upon payment being received by Sorry Thanks I Love You.

REFUNDS, CANCELLATIONS AND RETURNS

Returns  

Items may be returned within 30 days of purchase or receipt of delivery. Items may only be returned with a valid proof of purchase (online order confirmation, receipt or gift receipt), must be unused and accompanied by the original packaging. Items may be exchanged another product or for a credit note to the same value (less postage if applicable). 

Should you wish to return and exchange an item please follow these steps: 

  1. Return your item/s to one of our stores with a valid proof or purchase and its original packaging. 
  2. If you’re not able to reach one of our stores, please contact us via email within 7 days of receipt. 
  3. Return your item/s with a valid proof of purchase and its original packaging to: Sorry Thanks I Love You - Returns, 140 George Street, The Rocks NSW 2000 

Please ensure your item/s are well packaged and sent via a trackable service as we cannot accept responsibility for any items damaged or lost in transit.  

Incorrect, Damaged or Faulty Items 

  • If you believe you have received an incorrect or damaged item or you believe and item to be faulty please contact us within 7 days of purchase or purchase. 
  • Sorry Thanks I Love You will assess the damaged or faulty item and provide a replacement, where possible or a credit note. 
  • Refunds may only be given if deemed faulty by the supplier/manufacturer of the item. 
  • Sorry Thanks I Love You only offers exchanges and refunds on products at its absolute discretion.


LIABILITY

This website is created and controlled in New South Wales, Australia by Sorry Thanks I Love You Pty Ltd ABN 96 160 613 892 (Sorry Thanks I Love You ).You agree that your access to, and use of, this website is subject to these Terms and Conditions and is at your own risk.


The website and its content are provided entirely “as is”. Although Sorry Thanks I Love You aims to ensure the content on this website is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy. Sorry Thanks I Love You may change the content on this website at any time without notice. Also, as the internet is inherently insecure, we can’t guarantee the security of data contained on the website.
You acknowledge that the internet is an unsecured public network, and that, in transacting with Sorry Thanks I Love You via the website, you will be providing information across such network. Sorry Thanks I Love You will use reasonable endeavours to protect the security of information transmitted by you and/or to you, but such information may be inadvertently displayed, intercepted, corrupted or modified by third parties, and files obtained through or from this website may contain computer viruses or other harmful code or defects. By using this website and, providing and receiving such information, you agree to accept such risks, and any losses or damages caused by them.


Cookies:If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit the Sorry Thanks I Love You website. Cookies allow Sorry Thanks I Love You to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Sorry Thanks I Love You uses cookies to track and collect information about which parts of the Sorry Thanks I Love You website and newsletter (including links to other websites) are being visited by you.

Cookies also allow Sorry Thanks I Love You to recognise your computer while you are on the Sorry Thanks I Love You website, and to send you to the country of origin and language you selected on your first visit to the Sorry Thanks I Love You website. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

To the extent permitted by law, and subject to the following paragraphs, Sorry Thanks I Love You and its affiliates, directors, officers, employees, agents, contractors, successors or assigns, will not be liable for damages of any kind, including without limitation any compensatory, incidental, direct, indirect, special punitive or consequential damages, loss of use, loss of data, loss of income or profit, loss of damage to property, claims of third parties or other losses of any kind, arising out of or in connection with the products displayed on the website, the use of this website or any website with which it is linked.


To the maximum extent permitted by law, Sorry Thanks I Love You provides no warranties on any products or services offered.


Product warranties are provided by the manufacturer or supplier of the products. If an item malfunctions and is under warranty, you should contact the manufacturer or supplier and the manufacturer or supplier can assess and provide repair/replacement as per the conditions of the warranty.


Nothing in the previous paragraph restricts, modifies or excludes any condition or warranty implied into these Terms and Conditions, or any liability imposed upon Sorry Thanks I Love You, by any Australian law (including without limitation, the Competition and Consumer Act 2010 (Cth)) if to do so would contravene that law, or make any part of these Terms and Conditions void. To the extent permitted by such laws, where Sorry Thanks I Love You is in breach of any conditions or warranties implied by law, its liability for such breach is limited, at Sorry Thanks I Love You 's option to: the replacement of the goods or products that are the subject of that breach; or the payment to you of the purchase price paid by you to Sorry Thanks I Love You for those goods or products.


Sorry Thanks I Love You reserves the right to seek all remedies available at law or in equity for any breaches of these Terms and Conditions by you, and may suspend your account, or block access from a particular internet address to this site. Any failure by Sorry Thanks I Love You to exercise or enforce any one or more of these rights under these Terms and Conditions will not constitute a waiver of such rights.

INTELLECTUAL PROPERTY

Copywrite: All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Sorry Thanks I Love You or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Sorry Thanks I Love You and protected by Australian and international copyright laws.
Trademarks: Sorry Thanks I Love You and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Sorry Thanks I Love You. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Sorry Thanks I Love You express prior written consent.

THIRD PARTY SITES

  • The website may contain links to other websites. Such links are provided by Sorry Thanks I Love You for convenience only, and by accessing those linked website, you agree to any terms of access or use imposed by those linked websites.
  • Sorry Thanks I Love You is not responsible for any content, hyperlinks or information held on other websites (including sites linked to this site). By linking to a particular website, Sorry Thanks I Love You does not:
  • endorse any material on such websites;
  • provide any warranty, or assume any responsibility, regarding the quality, accuracy, merchantability, fitness for purpose or any other aspect of the material on such websites, or any goods or services that may be acquired or purchased through such website; or
  • warrant that material on such websites will not infringe the intellectual property or other rights of any other person.


ADVICE AND REVIEWS/COMMENTS

  • Any advice and information contained within this website is of a general nature and is not to be construed as a warranty or guarantee of any outcome, strategy, recommendation, action or application of any product or its use.
  • This site may include reviews in relations to Sorry Thanks I Love You and/or its products posted by other customers of Sorry Thanks I Love You. Such reviews in no way represent the views or opinions of Sorry Thanks I Love You or its owners, shareholders, employees or others, but are the sole product of the individuals that posted such reviews.


PRIVACY

Personal information provided to Sorry Thanks I Love You via this website will be handled in accordance with the Sorry Thanks I Love You Privacy Policy.

GOVERNING LAW

This agreement and use of this website is governed by the laws of the State of New South Wales, Australia and you submit to the exclusive jurisdiction of the courts of New South Wales, Australia.